Items Damaged or Poor Quality
If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. Pillow Profits will replace any items damaged or poor-quality at no additional cost. Pillow Profits is not responsible for items damaged in shipping.
Wrong Product Shipped/Missing Items
If we ship the wrong product to your customer, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.
If you have any other complaint regarding the design printed on a product, please send us a photo. Credits, refunds, or reprints will be issued at the sole discretion of Pillow Profits if the printed design differs substantially from the artwork that was submitted. We will investigate every case and will work to provide a resolution that satisfies you and your customers.
In the rare event that a
customer is unhappy with the fit of their shoe, Pillow Profits will process a
free exchange for your customer.
Refunds will not be issued for sizing
disputes, only exchanges are allowed.
Free Exchanges will only be
allowed once per shoe order. Any costs related to exchanges past the first free
exchange must be covered by sellers.
In order for a free exchange to
be processed, sellers must provide the following information: reason the shoe didn’t
fit (i.e. too small, too big, too narrow), the new size requested by the customer,
customer name, order number, and store name.
Size exchange requests that differ
by more than 2 sizes from the original size ordered will be considered a customer-input
error and will not be eligible for exchange by Pillow Profits.
To reduce the risk of sizing issues,
we have provided accurate sizing charts on each of our product specifications
pages for customer reference.
Package Returned To Sender
If a package is returned to sender by the shipping courier, Pillow Profits will reship the package to your customer for free after an address verification is complete by the seller.
If a package is returned to sender by the shipping courier for a second time, Pillow Profits will reship the package to your customer for a small fee that will be applied to your account that can be found here.
Note: Pillow Profits will not refund returned packages to sender and reshipment times are the same as regular orders.
Package Returned To Sender – Wrong Address
Pillow Profits will not refund nor assume liability for orders returned to sender due to incorrect address information provided by customers or missed delivery attempts by couriers. Sellers may request a reshipment attempt but will be responsible for fees associated with additional delivery attempts.
Used Items and Term Limits
Items in used condition are not eligible for refunds or exchanges. New and unused items that have been sucessfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.
Pillow Profits is not liable for printing or delivery delays related to complications arising from flawed designs being uploaded by store owners.