The VA has recently opened a new “healthcare improvement center” at its Washington, DC headquarters meant to boost visibility over problems at VA hospitals. This new center allows staff members to track problems at local VA hospitals and begin the process of fixing those issues.
This new improvement center allows the VA to address issues at the VA before they become larger problems. It has helped them deal with staffing shortages, productivity and scheduling issues, and poorly-functioning equipment in several cities already including Little Rock, Shreveport, Orlando and Richmond. The VA is utilizing modernized technology to streamline the process of raising issues and concerns in facilities nationwide.
The VA has long been in need of technology updates and quicker processes, but that need is slowly being satisfied. Secretary David Shulkin listed modernization as a priority for the VA when he took over the department earlier this year. In addition, several members of Congress have introduced modernization legislation to update technology, acquisition, operations and records keeping.
Transparency into issues at the VA and quicker response times to addressing those issues will be keep in reforming the culture at the VA and restoring an environment that puts the health care needs of veterans first. This new healthcare improvement center should just be one step towards accomplishing that goal.
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